Nordkapp worked together with one of the Nordic region’s largest energy companies to define the direction and focus for AI in digital channels which would help enhance customer experience & internal operations.
Through a series of strategic co-development workshops with key stakeholders, we defined the direction for AI development and prioritized identified use-cases.
The Outcomes were:
- Opportunity and use case identification
- Directing setting
- Prioritisation and Identification of operational needs
- Proof of concepts
